FAQ

When are training emails sent to learners?

Training emails are sent to learners either on sign-up or on the month that has an associated training schedule.

The due date for sign-up courses will be set to 7 days after the learner is added to the platform. A lesson-due email will be sent immediately after adding the learner.

For scheduled courses, an email will be sent on a rolling basis for the specific month the learner is on. The months are numbered based on, how long the learner has been active on the platform.

For Example:

Learner One: Signs up on the 5th of February. They will receive an email immediately for any on-signup courses. One month after signup, so in this case the 6th of March the learner will receive another email for the training courses assigned to “Month One” in the training schedule.

Learner Two: Signs on the 10th of March. They will get any on-signup lessons immediately and on the 10th of April receive the training course for “Month One” in the training schedule.

Learner One: In April Leaner One will be up to “Month Two” of the training schedule while Leaner Two will only be up to “Month One”.

Can the due date for training be changed?

No, all training is due seven days from being sent, at which point overdue notices are sent to the learner for up to fourteen days on a daily basis.

What training is sent to those learners who fail the phishing simulation?

48 hours after a campaign runs, the system will search for any failed learners (click or attachment open) and enrol those learners into failed phishing training.

Can we edit what training is sent to failed learners?

Not at this point. If a user fails twice they will be sent the same training module.

Can we disable failed phishing training?

Yes, you have the ability to disable auto-enrolment for failed learners. This option is on the phishing campaign overview screen.

Can we have the phishing link lead to training or a custom landing page?

On the edit/add campaign screen under Advanced Settings you can change the click 'location' to any location you want.